Returns & Refund Policy

Live Plant & Tree Return, Guarantee, and Refund Policy

We accept returns within 60 days of delivery on eligible items. Our policies are designed to protect both the consumer and the delicate health of our plant stock. Please read the terms below carefully before initiating a request. When you place your order, you agree to these terms. 

CRITICAL 3-DAY NOTICE ARRIVAL GUARANTEE:
We guarantee that all plants and trees will arrive alive and healthy. If your plant arrives dead, severely broken, or critically damaged due to transit you must notify us within 3 days of delivery at support@atmgardens.com with clear photographic evidence. Claims made after 3 days cannot be honored for transit-related damage.

1. Live Plant & Tree Policies

  • Transit Stress Coverage: Leaf drop, yellowing, minor spotting, or cosmetic branch breakage are normal signs of temporary shipping stress. If given immediate water and light, the plant will recover rapidly. These conditions do not qualify the item as a "damaged product."
  • Dormant Material: Plants shipped during late fall, winter, or early spring may arrive dormant (bare branch, no leaves). Dormancy is natural and healthy. We will not offer refunds for dormant items unless a "scratch test" confirms the cambium layer underneath the bark is dry and dead.

2. The Refund Process
Once your damage products have documentation and evaluated by our team, we will send an email confirmation detailing your refund.

  • Approved Claims: If approved, your refund will be automatically processed back onto your original payment method within 3-5 business days, or a digital gift card code will be generated immediately depending on your selection.
  • Shipping Costs: Original shipping and handling charges are non-refundable unless the shipment was sent in error or completely lost by the freight carrier.

3. Exclusions & Disclaimers

ATM Gardens cannot be held responsible for plant death or decline resulting from factors outside our control, including but not limited to:

  • Unboxing delays (leaving shipments inside boxes or sealed mail-rooms for extended periods after delivery).
  • Incorrect planting depths, inappropriate sun exposure, or failure to water.
  • Severe weather events, unexpected hard freezes, or local wildlife damage.
  • Purchasing plants out of your recommended USDA Hardiness Zone.

If you have questions regarding plant acclimation or want to submit a health claim, please email us at support@atmgardens.com

ATM Gardens — Healthy Roots, Beautiful Spaces.