FAQ

Post-Arrival Care

  • What if my plant arrives looking wilted? It is common for plants to experience minor transit stress, which can look like wilting or drooping. Please unpack it immediately, ensure it is in an appropriate spot for its light requirements, and give it a light watering if the soil feels dry. Give it 24–48 hours to recover; most plants bounce back quickly once they are out of the box and in a stable environment.

  • What if I cannot plant or repot my new plant right away? That is perfectly fine. Your plant will be comfortable in its nursery container for several days (or longer, depending on the species) after arrival. Keep it in a bright, temperate area away from direct drafts or extreme temperatures. As long as you monitor the soil moisture, there is no rush to repot it immediately.

  • Should I fertilize my plant immediately after it arrives? We recommend waiting. Your plant is already adjusting to a new environment, and fertilizing now can cause "fertilizer burn" or unnecessary stress. Let your plant acclimate to your home for at least 2–4 weeks before introducing any new fertilizer.

  • The soil is a little dry—should I repot it immediately? Not necessarily. If the soil is dry, simply give it a thorough, gentle watering. We recommend waiting until the plant shows signs of active growth or has been in your care for a few weeks before moving it to a new pot, as this minimizes transplant shock.

Troubleshooting

  • I noticed a few yellow leaves. Is my plant sick? A few yellow or dropped leaves after shipping is a normal part of the acclimation process. Your plant is diverting its energy toward root stability during transit. Simply trim off any damaged or yellowing leaves with clean scissors, and focus on consistent light and watering.

  • How do I know if I am over-watering my plant? The most common sign of over-watering is leaves that turn yellow or soft, or soil that remains soggy for days. Always check the top inch of the soil with your finger before watering; if it still feels damp, hold off. It is much easier to revive a thirsty plant than one with waterlogged roots.