Returns & Refund Policy

Live Plant Health Guarantee & Refund Policy

For plant health issues after delivery, please refer to our 60-Day Grow Guarantee. This policy explains general return and refund guidelines.

Our policies are designed to protect both the consumer and the quality and health of our plant stock. Please read the terms below carefully before initiating a request. When you place your order, you agree to these terms. 

Returns of Live Plants
Due to the nature of living plants and trees, ATM Gardens does not accept traditional returns of live plant material. If a plant arrives damaged or fails to establish under the terms of our 60-Day Grow Guarantee, customers may submit a claim for review. Approved claims may receive a refund of the plant purchase price or store credit according to the terms of the guarantee.

Live Plant & Tree Policies

  • Transit Stress Coverage: Leaf drop, yellowing, minor spotting, or cosmetic branch breakage are normal signs of temporary shipping stress. If given immediate water and light, the plant will recover rapidly. These conditions do not qualify the item as a "damaged product."
  • Dormant Material: Plants shipped during late fall, winter, or early spring may arrive dormant (bare branch, no leaves). Dormancy is natural and healthy. We will not offer refunds for dormant items unless a scratch test (when applicable) confirms the cambium layer underneath the bark is dry and dead.

Exclusions & Disclaimers

ATM Gardens is not responsible for plant death or decline resulting from factors outside our control, including but not limited to:

  • Unboxing delays (leaving shipments inside boxes or sealed mail-rooms for extended periods after delivery).
  • Incorrect planting depths, inappropriate sun exposure, or failure to water.
  • Severe weather events, unexpected hard freezes, or local wildlife damage.
  • Purchasing plants out of your recommended USDA Hardiness Zone.

Refunds: Once your damaged products have been documented and evaluated by our team, we will send an email confirmation detailing your refund. Refunds and credits are processed within 3 business days (72 hours) to credit back to your original payment method or bank account.

Please refer to our 60-Day Grow Guarantee for more information 

If you have questions regarding plant acclimation or want to submit a health claim, please Contact Us or email us at support@atmgardens.com

ATM Gardens — Healthy Roots, Beautiful Spaces.