Shipping Policy
At ATM Gardens, we take immense pride in delivering healthy, vibrant trees and plants directly to your door. Because we are shipping living material, our handling, packaging, and transit timelines are uniquely bound to the realities of weather and agriculture. Please review our shipping practices below.
📦 PROCESSING & FULFILLMENT TIMELINES
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Standard Processing & Shipping: Once an order is placed, please allow 6-10 business days for our horticultural team to select, inspect, thoroughly hydrate, and custom-package your plants for safe transit along with transit times.Â
🚚 CARRIER TRANSIT & DELAYS DISCLAIMER
ATM Gardens partners with USPS.Â
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Transit Time Responsibility: Once a shipment is handed over to the carrier and a tracking number is generated, ATM Gardens is not responsible for carrier transit times, unexpected logistical delays, or transit disruptions. Shipping times reflect the carrier's estimated time in transit after the package leaves our facility, not from the moment the order is placed. We do not issue refunds for shipping fees due to carrier delays.
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Tracking Your Delivery: It is the buyer’s strict responsibility to monitor the tracking information provided and ensure someone is available to receive the package immediately upon arrival. Plants left outdoors in hot sun or freezing temperatures post-delivery are excluded from our guarantees.
- In some cases, we reserve the right to temporarily pause and hold the shipment of any order if extreme weather conditions (severe freezes, extreme heat and cold).