Our 60-Day Grow Guarantee

THE ATM GARDENS 60-DAY EXTENDED WARRANTY

We want you to succeed in the garden. We offer an extended 60-Day Limited Warranty on all trees and perennial plants to give you peace of mind through the critical planting phase.

How it works: If your plant or tree dies within 60 days of delivery, we will issue you a one-time storefront credit equal to value of your original purchase price of the plant. This store credit allows you to purchase a replacement specimen when you are ready.

Warranty Guidelines & Exclusions:

  • Shipping Fees: The customer is responsible for the shipping costs of the replacement plant. Original shipping fees are non-refundable.

  • Proof of Loss: To activate a warranty claim, you must submit a clear photo showing the dead plant in the ground (or container) along with a photo of a "scratch test" (scratching the bark with a fingernail or coin to prove the wood underneath is brown and dead, not green and alive).

  • Neglect & Weather: This warranty does not cover plant death caused by extreme weather anomalies (unprecedented freezes, floods), animal destruction, or clear neglect (lack of watering/leaving the plant in a box for days).

  • Zone Restrictions: Plants purchased for planting locations outside of their recommended USDA Hardiness Zones are entirely excluded from this warranty. 

    Important: USDA Hardiness Zone Exclusion

    Plants and trees are biologically adapted to specific climate conditions. It is the buyer’s strict responsibility to verify their local USDA Hardiness Zone before completing a purchase. ATM Gardens does not offer refunds, store credits, or replacements for any plant or tree that declines or dies because it was purchased for a location outside of its recommended growing zone. If you choose to purchase a tropical plant for a freezing northern climate, or a cold-hardy tree for a sub-tropical region, you do so entirely at your own risk. If you are unsure of your local growing zone, please consult the official USDA Zone Map or contact our support team before placing your order.

Because we cannot always replicate or replace the exact same plant during certain times of the year, our Store Credit ensures that your investment is always protected. If a replacement isn’t physically available due to the season, your credit will be waiting for you as soon as the next perfect planting window opens.

Please contact us: support@atmgardens.com