ATM Gardens 60-Day Grow Guarantee
We want you to succeed in the garden, so we offer an extended 60-Day Grow Guarantee on all plants and trees to give you peace of mind through the critical planting phase.
We Guarantee that your plants/trees will arrive healthy and ready to plant on day one. If your plants/trees fail to thrive within 60 days of arrival, we’ll provide a one-time refund or store credit. At ATM Gardens’ discretion, approved claims will receive either a refund of the plant purchase price or store credit toward a replacement plant. Shipping charges are not refundable.
How it works: If your plant or tree fails to thrive within 60 days of delivery, we will issue you a one-time refund or store credit equal to the value of your original purchase price of the plant. This store credit allows you to purchase a replacement specimen when you are ready. Refunds and credits are processed within 3 business days (72 hours) to credit back to your original payment method or bank account.
Guarantee Guidelines & Exclusions:
- What We Cover: Our plants and trees are guaranteed to arrive healthy, free of pests, disease, and fungus, and protected against verified shipping damage.
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What We Do Not Cover: Original shipping charges are not refundable except in cases of verified shipping damage.
- Neglect & Weather: We do not cover plant death caused by extreme weather anomalies (unprecedented freezes, floods), animal destruction, or clear neglect (lack of watering/leaving the plant in a box for days).
- Zone Restrictions: Plants purchased outside their recommended USDA Hardiness Zone may not be eligible because growing conditions are outside the expected range. It is the buyer’s strict responsibility to verify their local USDA Hardiness Zone before completing a purchase.
How To Claim Your Refund:
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Proof of Loss: To initiate a refund claim, Contact Us -You must submit a clear photo(s) showing the condition of the plant, including a scratch test (scratching the bark with a fingernail or coin to help determine whether the plant is alive or has failed to grow) when applicable. Photos help us determine whether the issue resulted from shipping damage, transplant stress, environmental conditions, or plant failure.
Because we cannot always replicate or replace the exact same plant during certain times of the year, Refunds and store credits help ensure your purchase is protected. If a replacement is physically available during the certain seasons, then that can possibly be arranged.